hijee's Privacy Policy

Information We Collect

hijee collects information from various sources. The types of information collected are outlined below:

1.1 Registration & Identity Information

• Full name, date of birth, and national ID number or passport number.
• Mobile number and email address.
• Residential address and postal code.
• Account password (stored as an encrypted hash).

1.2 Financial & Transaction Information

• Deposit and withdrawal history and amounts.
• Mobile wallet numbers associated with the payment methods used — bKash, Nagad, Rocket, Upay — (full card or account numbers are never collected).
• Betting history, winnings, and bonus usage records.

1.3 Technical & Device Information

• IP address, browser type and version.
• Device operating system and screen resolution.
• Cookies and session IDs (see Section 6 for details).
• Site access times, session duration, and navigation patterns.

1.4 Communication Information

• Content of messages sent via live chat or email to [email protected].
• Records related to complaints and dispute resolution.

Purpose of Data Collection & Legal Basis

hijee uses your information for the following legitimate purposes:

2.1 Operating & Delivering Services

Your information is needed to create and manage your account, process deposits and withdrawals, provide betting and gaming services, and award bonuses. The legal basis for using information in this context is the contractual obligation to deliver the service.

2.2 Identity Verification (KYC)

As part of responsible gaming and financial security, hijee verifies user identity. This is essential to prevent access by minors and to prevent fraud. This service is open only to those aged 21 and above.

2.3 Security & Fraud Prevention

Your transaction and technical data are analyzed to detect and prevent unauthorized account access, money laundering, and fraudulent activity.

2.4 Service Improvement & Personalization

By analyzing your gaming preferences and usage patterns, hijee can recommend more suitable games, offers, and services.

2.5 Customer Support

Communication history is used to effectively assist with your complaints, questions, or issues.

Data Sharing & Third Parties

hijee never sells your personal information. However, information may be shared in specific circumstances:

3.1 Service Provider Partners

Only the information necessary to operate the service is shared with payment processors (bKash, Nagad, Rocket, Upay), game content providers, and technology infrastructure providers. These partners are bound by strict confidentiality agreements and cannot use your information independently.

3.2 Legal Obligations

Information may be disclosed as required by law in response to valid court orders or legitimate demands from regulatory authorities.

3.3 Business Transfers

In the event of a significant change in the ownership or operation of hijee, user information may be transferred to the relevant successor entity. Users will be notified in advance in such cases.

Data Retention & Period

hijee retains your information only for as long as it is necessary or legally required:

• Active account: All necessary information is retained for as long as the account remains active.
• After account closure: Financial records and transaction history are kept for the period specified under applicable regulations.
• Customer support communications: Retained for as long as necessary where there is a possibility of dispute resolution.
• Marketing preferences: If you opt out, you will be removed from marketing lists within a maximum of 30 days.

After the specified period, data is securely deleted or anonymised.

Data Protection & Security Measures

hijee applies industry-standard technical and administrative measures to protect your personal information:

5.1 Encryption

All data transmitted between the website and servers is protected by SSL/TLS encryption. You can confirm this by checking for "https://" in your browser's address bar.

5.2 Access Controls

Access to your information is limited to hijee staff with specific assigned responsibilities. All staff are trained under strict confidentiality guidelines.

5.3 Server Security

Data is stored in secure data centers equipped with firewalls, intrusion detection systems, and regular security audits.

5.4 Security Breaches

If a data breach ever occurs that puts your information at risk, hijee will notify the affected users as quickly as possible.

Cookies & Tracking Technologies

The hijee.bar website uses cookies and similar technologies. Cookies are small data files stored on your device that improve site functionality.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and remembering language preferences. The site will not function correctly without them.

6.2 Functional Cookies

Used to remember your settings and preferences and to deliver a personalized experience.

6.3 Analytics Cookies

Collect anonymous statistics to understand which parts of the site are used most. This information is used to improve the service.

You can control or reject cookies through your browser settings. However, disabling essential cookies may affect some site functionality.

Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request information about what data hijee holds about you.

7.2 Right to Rectification

If there are any inaccuracies or errors in your stored information, you can request that they be corrected.

7.3 Right to Erasure

In certain circumstances — such as after account closure and once any legally required retention period has ended — you can request that your information be deleted.

7.4 Right to Data Portability

You can request to receive the information you have provided in a structured, commonly used format.

7.5 Right to Restrict Processing

You have the right to request that the processing of your information be restricted in certain circumstances.

7.6 Opt Out of Marketing Communications

You can stop receiving promotional messages at any time. Send this request to [email protected]. Operational messages (such as transaction confirmations) fall outside the scope of the opt-out.

To exercise any of the above rights, write to [email protected]. hijee will respond to your request within a reasonable time.

Privacy of Minors

hijee's services are for those aged 21 and above only. We do not knowingly collect personal information from minors. An age verification process is followed at the time of account registration.

If we hold any information that was inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.

International Data Transfers

In some cases, your information may be transferred outside Bangladesh for processing with hijee's technology partners. In such cases, hijee ensures that:

• The receiving party maintains privacy standards equivalent to this Policy.
• The transfer is governed by effective contractual safeguards.
• Under no circumstances is your information sold or used commercially by third parties without hijee's authorization.

External Links & Third-Party Websites

hijee.bar may occasionally contain links to third-party websites, such as payment provider portals. These external sites are governed by their own privacy policies. hijee bears no responsibility for how you provide information on those websites.

Policy Changes & Updates

hijee reserves the right to amend this Privacy Policy as needed. If any significant changes are made:

• The updated policy will be published on this page and the "Last updated" date will change.
• For important changes, a notice will be sent to your registered email or mobile.
• Continued use of the service after the change will be considered as your acceptance of the updated policy.