❓ Frequently Asked Questions
Answers to all your questions about hijee
From deposits to bonuses, accounts to responsible gaming — this page has detailed answers to everything you want to know before and after playing at hijee.
Whether you are new to hijee or a returning player, many questions naturally come to mind. How much do you need to deposit, how long does a withdrawal take, what are the bonus terms, what should you do if you have a login issue — clear and detailed answers to all of this are organised in the sections below. If you cannot find your question here, contact us via 24/7 live chat or email.
Frequently Asked Questions — FAQ
Deposits
hijee currently supports deposits through bKash, Nagad, Rocket, and Upay — these four mobile wallets. Rocket is Dutch-Bangla Bank's mobile wallet. The deposit process is fast and secure for each method — transactions can be completed easily using the number registered with your wallet.
The minimum deposit amount at hijee for every payment method (bKash, Nagad, Rocket, Upay) is ৳100. Transactions below this amount will not be processed. Make sure you are sending at least this amount before making a deposit.
In most cases, deposits are added to your account within a few minutes. Occasionally there may be a slight delay due to network issues. If your balance has not increased after waiting 15 minutes, contact hijee's 24/7 live chat with your wallet transaction ID or a screenshot — the support team will resolve the issue promptly.
hijee does not impose any extra fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket, or Upay) may apply a transaction charge according to its own policy. Check your wallet's fee structure before depositing to avoid any unexpected deductions.
Yes, you can make separate deposits from different wallets at the same time. bKash, Nagad, Rocket, and Upay are all active simultaneously at hijee. However, the minimum ৳100 requirement applies to each deposit individually.
Withdrawals
The minimum withdrawal amount from hijee is ৳800. Withdrawal requests below this amount cannot be processed. This rule applies equally to every payment method (bKash, Nagad, Rocket, Upay).
hijee's withdrawal process is generally completed within 5 to 30 minutes. If the request is submitted with correct details and account verification is complete, the money will reach your wallet within this timeframe. There may be a slight delay during busy periods.
Yes, hijee offers withdrawals 24 hours a day, 7 days a week. Your request will be processed in the same way at night or on public holidays, and will generally be completed within 5–30 minutes.
No, you must use a wallet registered in your own name to withdraw from hijee. Withdrawal requests to third-party accounts are not accepted — this is a mandatory rule followed to ensure security.
'Pending' means your request is being processed. It is usually completed within 30 minutes. If it remains pending for more than 30 minutes, contact hijee's live chat support — they are available 24/7 to help in Bengali.
Account & Login
Opening an account at hijee is straightforward. Go to the hijee Login page and fill in the registration form — provide your name, mobile number or email, and a password, and your account will be active within a few minutes. Please note that hijee is only for those aged 21 and above.
Login issues can be caused by a wrong password, Caps Lock being on, or browser cache. Try resetting your password first. If that doesn't work, contact hijee's 24/7 live chat or email ([email protected]). The support team can assist in both Bengali and English.
Go to the login page and use the "Forgot password?" option. Enter the mobile number or email you used during registration — after verifying your identity, you will be able to create a new password. If the process doesn't work, let support know.
You need to contact hijee support directly to update personal information. You may be required to provide details for identity verification. Changing your name, date of birth, or registered number requires approval from the support team for security reasons. Email: [email protected].
Responsible Gaming
hijee provides its services only to individuals aged 21 and above. This age limit is strictly enforced to protect minors and maintain a responsible gaming environment.
Some common signs are: playing beyond your budget, placing more bets to try to recover lost money, taking time away from family or work, or being unable to stop playing. If you notice these signs, seek help without delay. Visit our responsible gaming page for detailed guidance.
Yes, hijee offers the option to set deposit limits as part of responsible gaming. You can set a daily, weekly, or monthly deposit limit for yourself. Contact the support team to activate this feature — they will assist you.
If you want to take a break for a few days (cooling-off) or keep your account closed for a longer period (self-exclusion), contact hijee support. Submit a request via live chat or at [email protected] and the team will help complete the process.
In addition to direct support, hijee can help connect you with specialist organisations. You will find detailed information and resources on our responsible gaming page. Remember — seeking help is a sign of strength.
Welcome Bonus
After opening a new account, the 100% welcome bonus is automatically added to your account the first time you make a deposit. The maximum bonus amount is up to ৳15,000. For example: deposit ৳1,000 and you receive a ৳1,000 bonus, bringing your total balance to ৳2,000.
The welcome bonus wagering requirement is 25x, and it is calculated on the bonus amount only — not on the combined deposit and bonus. For example: if you receive a ৳1,000 bonus, you need to complete ৳1,000 × 25 = ৳25,000 in wagers before winnings from the bonus can be withdrawn.
No, the welcome bonus can only be received once per account — at the time of the first deposit. If the same person tries to claim the bonus repeatedly by opening multiple accounts, it will be considered a violation of the platform's rules and the account may be suspended.
If you want to cancel a bonus while it is active, please contact support. Generally, when a bonus is cancelled, the bonus balance and any winnings earned from the bonus are removed. For details about your original deposited amount, please read the Terms & Conditions page.
No, the maximum limit of the welcome bonus is ৳15,000. For example: even if you deposit ৳32,000, the bonus will be a maximum of ৳15,000 — making your total balance ৳47,000. If you deposit more than this, no bonus will apply to the extra amount.
Have more questions? We are ready to help
hijee's support team is available 7 days a week, 24 hours a day in Bengali and English. Get an instant response via live chat, or send us an email.